Peshwari Naan
Peshwari Naan shows that Salsabil is not on her own. National Express does not operate as well as the company wants the public to believe. In this blog Salsabil republishes material that she has found on the internet to demonstrate that she is not the only one who knows just how badly National Express operates it's coach services in the UK.Sunday, April 15, 2007
Nik Boseley writes on 15th April 2007...
When I decided to get the bike I had to figure out some way of getting up to York to pick it up. So I tried the trains, but 'what the hell' £75 for a one-way ticket, you've got to be taking the piss. So then I checked about hiring a car but you guessed it one-way journeys always carry a supplement. The last bastion of hope was the bus, and at £25 you can't really say no, but spending six hours on a coach does make the train the little more appealing.
9.30am at Victoria station I climbed aboard a lovely half filled national express coach bound for York and a few places in-between. Apart from the screaming children I was feeling fine until one of the little darlings decides to throw up all over the seat across from me – projectile vomiting has never come close to this little girls exorcist impression, I swear it was coming out with such force a hole was going to be burned in the back of the seat. As we all sat quietly trying to ignore the rich smell of sweets, fizzy coke and cheesy foam crisps I thought to myself - ah so this is why people don't use the buses. Do the government really think that anyone is going to use public transportation given the fact you can travel in the calm of your own car or bike for a fraction of the cost, these people do not live in the real world. These people live in the world of first class expenses travel where even their £60K salaries don't quite seem to be enough for being publicly elected speakers for their local constituency.
When I decided to get the bike I had to figure out some way of getting up to York to pick it up. So I tried the trains, but 'what the hell' £75 for a one-way ticket, you've got to be taking the piss. So then I checked about hiring a car but you guessed it one-way journeys always carry a supplement. The last bastion of hope was the bus, and at £25 you can't really say no, but spending six hours on a coach does make the train the little more appealing.
9.30am at Victoria station I climbed aboard a lovely half filled national express coach bound for York and a few places in-between. Apart from the screaming children I was feeling fine until one of the little darlings decides to throw up all over the seat across from me – projectile vomiting has never come close to this little girls exorcist impression, I swear it was coming out with such force a hole was going to be burned in the back of the seat. As we all sat quietly trying to ignore the rich smell of sweets, fizzy coke and cheesy foam crisps I thought to myself - ah so this is why people don't use the buses. Do the government really think that anyone is going to use public transportation given the fact you can travel in the calm of your own car or bike for a fraction of the cost, these people do not live in the real world. These people live in the world of first class expenses travel where even their £60K salaries don't quite seem to be enough for being publicly elected speakers for their local constituency.
Saturday, April 14, 2007
Mayor of London writes on 14th April 2007...
How not to treat a pensioner with a camera at Victoria Coach Station
Is this any way for the National Express staff at Victoria Coach Station to treat any customer, let alone a frail pensioner ?
Is this really the best that the Metropolitan Police can do about an incident literally across the road from Belgravia Police Station ?
Subject: threatening behaviour.
Yesterday, 11 April 07 I was transiting London en route from Cambridge to Southampton. Because there were engineering works on the railway at Basingstoke, and all trains were being diverted via Guildford, Havant, Fareham, I opted to travel by coach, changing at Victoria Coach Station. I did not have a through ticket, and had to book onwards on arrival at Victoria.
I am a pensioner and entitled to book a concessionary fare for the over 60's. Unusually, the booking clerk required proof of entitlement, and I produced my senior citizen's free bus pass issued by my own local authority, and a current Senior Citizen's Railcard. Although neither show a date of birth, neither can be obtained without providing proof of entitlement at the time of issue. These cards do not show a date of birth for the very good reason that bus drivers and counter clerks are not usually suitably vetted to have access to their passenger's personal data.
The Victoria Coach Station employee rejected both. I then asked to see a supervisor. The employee resisted. He required me to state my reasons for asking to speak with his supervisor. I responded that I intended to complain both about his flawed decision and his bad attitude. The employee took my bus pass and disappeared for some time, perhaps 5-10 minutes. When he returned with the supervisor, she merely stonewalled, would not accept either the bus pass or railcard as proof of entitlement. Nevertheless, after some discussion, and noting my statement of intention to write to her CEO and the MD of National Express on return home, she relented and issued me a ticket. I left the ticket hall and went to the boarding area.
Some time later, I noted the presence in the boarding area of the VCS ticket counter employee. He moved around the area holding discussions with various other staff, who appeared to be coach drivers. His conduct included some finger-pointing in my direction, and it became obvious that he was identifying me to others as a troublemaker. Someone who had the temerity to complain. When he approached the driver of my intended coach, the 032 service identified in the photograph.
I took out my camera and photographed him and the coach from some distance away.
A National Express official identified in the second photograph was sitting in the driver's seat at the time. That official, with her two burly helpers, the VCS employee and the coach driver then approached me from a distance of some 50m. The three surrounded me on all sides, standing so close that they brushed against me, and so close I could smell their body odour. Their demeanour was aggressive and menacing, and two, the NX official and the VCS counter clerk demanded that I hand over my film and my camera. I replied with a firm refusal. Their demands were unlawful. I was going about my lawful business of travelling through London. If I chose to photograph events en route that was no business of theirs. Furthermore, if they had nothing to hide, they have nothing to fear.
They were aware that I was frail, and not in a position to defend myself, and I sincerely feared for my safety. So when the NX official broke away to make a mobile phone call I pointed out to the VCS counter clerk that his presence so close was menacing, and being not at his usual place of work his behaviour could be described as harassment, for which he could be arrested. The coach driver took the hint and moved him away. I seized my opportunity to move away also. I left the coach station and walked the short distance to Belgravia Police Station where I lodged a complaint. And by that time, the stress levels were sufficient to induce a severe attack of angina that your Belgravia desk officer was aware of.
The desk officer at Belgravia Police Station took note of what I had to say and viewed the image on the camera, but declined to take any action, while endorsing my decision to move away from a face-to-face confrontation.
Although I had a valid ticket I feared for my safety at Victoria Coach Station, so I made my way on foot and by tube to Waterloo Station and returned home by rail.
Why have the Metropolitan Police not "seized" the CCTV surveillance camera footage , of which there must be plenty of at Victoria Coach Station ?
coach image
supervisor image
N.B we have pixellated the faces in these images. The annotations are by the pensioner himself. The much higher quality images were attached to the email sent by the aggrieved pensioner to the Metropolitan Police.
Sousveillance by members of the public who now commonly carry digital cameras or mobile phone cameras for stills or video shots, directed against petty bureaucrats and jobsworth officials, is still quite rare.
To quote the Corporal Jones character from the Dad's Army comedies: "They don't like it up 'em!"
See the full text of the email:
Emailed to Metropolitan Police PC.aaa bbb at Belgravia Police Station, Buckingham Palace Rd, Victoria
From: [email]
To: churchill.safer.neighbourhoods.team@met.police.uk
Cc: westminster@met.police.uk
Subject: transit passenger safety.
Date: 12 April 2007 16:37
Dear PC Aaa Bbb
I spoke with your colleagues in person yesterday at Belgravia Police Station, and again on the phone today with PC Ccc Ddd, also at Belgravia.
Subject: threatening behaviour.
Yesterday, 11 April 07 I was transiting London en route from Cambridge to Southampton. Because there were engineering works on the railway at Basingstoke, and all trains were being diverted via Guildford, Havant, Fareham, I opted to travel by coach, changing at Victoria Coach Station. I did not have a through ticket, and had to book onwards on arrival at Victoria.
I am a pensioner and entitled to book a concessionary fare for the over 60's. Unusually, the booking clerk required proof of entitlement, and I produced my senior citizen's free bus pass issued by my own local authority, and a current Senior Citizen's Railcard. Although neither show a date of birth, neither can be obtained without providing proof of entitlement at the time of issue. These cards do not show a date of birth for the very good reason that bus drivers and counter clerks are not usually suitably vetted to have access to their passenger's personal data.
The Victoria Coach Station employee rejected both. I then asked to see a supervisor. The employee resisted. He required me to state my reasons for asking to speak with his supervisor. I responded that I intended to complain both about his flawed decision and his bad attitude. The employee took my bus pass and disappeared for some time, perhaps 5-10 minutes. When he returned with the supervisor, she merely stonewalled, would not accept either the bus pass or railcard as proof of entitlement. Nevertheless, after some discussion, and noting my statement of intention to write to her CEO and the MD of National Express on return home, she relented and issued me a ticket. I left the ticket hall and went to the boarding area.
Some time later, I noted the presence in the boarding area of the VCS ticket counter employee. He moved around the area holding discussions with various other staff, who appeared to be coach drivers. His conduct included some finger-pointing in my direction, and it became obvious that he was identifying me to others as a troublemaker. Someone who had the temerity to complain. When he approached the driver of my intended coach, the 032 service identified in the photograph
I took out my camera and photographed him and the coach from some distance away.
A National Express official identified in the second photograph was sitting in the driver's seat at the time. That official, with her two burly helpers, the VCS employee and the coach driver then approached me from a distance of some 50m. The three surrounded me on all sides, standing so close that they brushed against me, and so close I could smell their body odour. Their demeanour was aggressive and menacing, and two, the NX official and the VCS counter clerk demanded that I hand over my film and my camera. I replied with a firm refusal. Their demands were unlawful. I was going about my lawful business of travelling through London. If I chose to photograph events en route that was no business of theirs. Furthermore, if they had nothing to hide, they have nothing to fear.
They were aware that I was frail, and not in a position to defend myself, and I sincerely feared for my safety. So when the NX official broke away to make a mobile phone call I pointed out to the VCS counter clerk that his presence so close was menacing, and being not at his usual place of work his behaviour could be described as harassment, for which he could be arrested. The coach driver took the hint and moved him away. I seized my opportunity to move away also. I left the coach station and walked the short distance to Belgravia Police Station where I lodged a complaint. And by that time, the stress levels were sufficient to induce a severe attack of angina that your Belgravia desk officer was aware of.
The desk officer at Belgravia Police Station took note of what I had to say and viewed the image on the camera, but declined to take any action, while endorsing my decision to move away from a face-to-face confrontation.
Although I had a valid ticket I feared for my safety at Victoria Coach Station, so I made my way on foot and by tube to Waterloo Station and returned home by rail.
My very firm view is that travellers should be free to go about their lawful travels and business free from threats to their personal safety, and that when events such as this occur, law enforcement should be swift and impartial. It does no one any good when police officers look the other way. The miscreants are then heartened to believe that such behaviour is acceptable, and will never be challenged. Not in this instance. I believe the current fashionable phase is Zero Tolerance. I and others have an absolute right to expect protection from the state. That is the covenant freely entered into by the state and the citizenry, whereby the citizen gives up the right to use force, in return for law and order enforced by the police. If the police fail to abide by their part of that bargain to maintain law and order, the alternative is self-help and vigilantism. Neither party wants that.
I insist, repeat insist, that these people are dealt with. At the very least, that will ensure that they are advised as to their future conduct, and I sincerely hope that it does not become necessary to lodge an official police complaint. But be in no doubt as to how angry I am.
[image of the Coach]
[image of the Supervisor]
With an unused ticket, I will of course be pursuing National Express and/or the local franchisee for the costs incurred for alternative travel arrangements, if necessary through the Small Claims Court.
Sincerely
[name]
[address]
How not to treat a pensioner with a camera at Victoria Coach Station
Is this any way for the National Express staff at Victoria Coach Station to treat any customer, let alone a frail pensioner ?
Is this really the best that the Metropolitan Police can do about an incident literally across the road from Belgravia Police Station ?
Subject: threatening behaviour.
Yesterday, 11 April 07 I was transiting London en route from Cambridge to Southampton. Because there were engineering works on the railway at Basingstoke, and all trains were being diverted via Guildford, Havant, Fareham, I opted to travel by coach, changing at Victoria Coach Station. I did not have a through ticket, and had to book onwards on arrival at Victoria.
I am a pensioner and entitled to book a concessionary fare for the over 60's. Unusually, the booking clerk required proof of entitlement, and I produced my senior citizen's free bus pass issued by my own local authority, and a current Senior Citizen's Railcard. Although neither show a date of birth, neither can be obtained without providing proof of entitlement at the time of issue. These cards do not show a date of birth for the very good reason that bus drivers and counter clerks are not usually suitably vetted to have access to their passenger's personal data.
The Victoria Coach Station employee rejected both. I then asked to see a supervisor. The employee resisted. He required me to state my reasons for asking to speak with his supervisor. I responded that I intended to complain both about his flawed decision and his bad attitude. The employee took my bus pass and disappeared for some time, perhaps 5-10 minutes. When he returned with the supervisor, she merely stonewalled, would not accept either the bus pass or railcard as proof of entitlement. Nevertheless, after some discussion, and noting my statement of intention to write to her CEO and the MD of National Express on return home, she relented and issued me a ticket. I left the ticket hall and went to the boarding area.
Some time later, I noted the presence in the boarding area of the VCS ticket counter employee. He moved around the area holding discussions with various other staff, who appeared to be coach drivers. His conduct included some finger-pointing in my direction, and it became obvious that he was identifying me to others as a troublemaker. Someone who had the temerity to complain. When he approached the driver of my intended coach, the 032 service identified in the photograph.
I took out my camera and photographed him and the coach from some distance away.
A National Express official identified in the second photograph was sitting in the driver's seat at the time. That official, with her two burly helpers, the VCS employee and the coach driver then approached me from a distance of some 50m. The three surrounded me on all sides, standing so close that they brushed against me, and so close I could smell their body odour. Their demeanour was aggressive and menacing, and two, the NX official and the VCS counter clerk demanded that I hand over my film and my camera. I replied with a firm refusal. Their demands were unlawful. I was going about my lawful business of travelling through London. If I chose to photograph events en route that was no business of theirs. Furthermore, if they had nothing to hide, they have nothing to fear.
They were aware that I was frail, and not in a position to defend myself, and I sincerely feared for my safety. So when the NX official broke away to make a mobile phone call I pointed out to the VCS counter clerk that his presence so close was menacing, and being not at his usual place of work his behaviour could be described as harassment, for which he could be arrested. The coach driver took the hint and moved him away. I seized my opportunity to move away also. I left the coach station and walked the short distance to Belgravia Police Station where I lodged a complaint. And by that time, the stress levels were sufficient to induce a severe attack of angina that your Belgravia desk officer was aware of.
The desk officer at Belgravia Police Station took note of what I had to say and viewed the image on the camera, but declined to take any action, while endorsing my decision to move away from a face-to-face confrontation.
Although I had a valid ticket I feared for my safety at Victoria Coach Station, so I made my way on foot and by tube to Waterloo Station and returned home by rail.
Why have the Metropolitan Police not "seized" the CCTV surveillance camera footage , of which there must be plenty of at Victoria Coach Station ?
coach image
supervisor image
N.B we have pixellated the faces in these images. The annotations are by the pensioner himself. The much higher quality images were attached to the email sent by the aggrieved pensioner to the Metropolitan Police.
Sousveillance by members of the public who now commonly carry digital cameras or mobile phone cameras for stills or video shots, directed against petty bureaucrats and jobsworth officials, is still quite rare.
To quote the Corporal Jones character from the Dad's Army comedies: "They don't like it up 'em!"
See the full text of the email:
Emailed to Metropolitan Police PC.aaa bbb at Belgravia Police Station, Buckingham Palace Rd, Victoria
From: [email]
To: churchill.safer.neighbourhoods.team@met.police.uk
Cc: westminster@met.police.uk
Subject: transit passenger safety.
Date: 12 April 2007 16:37
Dear PC Aaa Bbb
I spoke with your colleagues in person yesterday at Belgravia Police Station, and again on the phone today with PC Ccc Ddd, also at Belgravia.
Subject: threatening behaviour.
Yesterday, 11 April 07 I was transiting London en route from Cambridge to Southampton. Because there were engineering works on the railway at Basingstoke, and all trains were being diverted via Guildford, Havant, Fareham, I opted to travel by coach, changing at Victoria Coach Station. I did not have a through ticket, and had to book onwards on arrival at Victoria.
I am a pensioner and entitled to book a concessionary fare for the over 60's. Unusually, the booking clerk required proof of entitlement, and I produced my senior citizen's free bus pass issued by my own local authority, and a current Senior Citizen's Railcard. Although neither show a date of birth, neither can be obtained without providing proof of entitlement at the time of issue. These cards do not show a date of birth for the very good reason that bus drivers and counter clerks are not usually suitably vetted to have access to their passenger's personal data.
The Victoria Coach Station employee rejected both. I then asked to see a supervisor. The employee resisted. He required me to state my reasons for asking to speak with his supervisor. I responded that I intended to complain both about his flawed decision and his bad attitude. The employee took my bus pass and disappeared for some time, perhaps 5-10 minutes. When he returned with the supervisor, she merely stonewalled, would not accept either the bus pass or railcard as proof of entitlement. Nevertheless, after some discussion, and noting my statement of intention to write to her CEO and the MD of National Express on return home, she relented and issued me a ticket. I left the ticket hall and went to the boarding area.
Some time later, I noted the presence in the boarding area of the VCS ticket counter employee. He moved around the area holding discussions with various other staff, who appeared to be coach drivers. His conduct included some finger-pointing in my direction, and it became obvious that he was identifying me to others as a troublemaker. Someone who had the temerity to complain. When he approached the driver of my intended coach, the 032 service identified in the photograph
I took out my camera and photographed him and the coach from some distance away.
A National Express official identified in the second photograph was sitting in the driver's seat at the time. That official, with her two burly helpers, the VCS employee and the coach driver then approached me from a distance of some 50m. The three surrounded me on all sides, standing so close that they brushed against me, and so close I could smell their body odour. Their demeanour was aggressive and menacing, and two, the NX official and the VCS counter clerk demanded that I hand over my film and my camera. I replied with a firm refusal. Their demands were unlawful. I was going about my lawful business of travelling through London. If I chose to photograph events en route that was no business of theirs. Furthermore, if they had nothing to hide, they have nothing to fear.
They were aware that I was frail, and not in a position to defend myself, and I sincerely feared for my safety. So when the NX official broke away to make a mobile phone call I pointed out to the VCS counter clerk that his presence so close was menacing, and being not at his usual place of work his behaviour could be described as harassment, for which he could be arrested. The coach driver took the hint and moved him away. I seized my opportunity to move away also. I left the coach station and walked the short distance to Belgravia Police Station where I lodged a complaint. And by that time, the stress levels were sufficient to induce a severe attack of angina that your Belgravia desk officer was aware of.
The desk officer at Belgravia Police Station took note of what I had to say and viewed the image on the camera, but declined to take any action, while endorsing my decision to move away from a face-to-face confrontation.
Although I had a valid ticket I feared for my safety at Victoria Coach Station, so I made my way on foot and by tube to Waterloo Station and returned home by rail.
My very firm view is that travellers should be free to go about their lawful travels and business free from threats to their personal safety, and that when events such as this occur, law enforcement should be swift and impartial. It does no one any good when police officers look the other way. The miscreants are then heartened to believe that such behaviour is acceptable, and will never be challenged. Not in this instance. I believe the current fashionable phase is Zero Tolerance. I and others have an absolute right to expect protection from the state. That is the covenant freely entered into by the state and the citizenry, whereby the citizen gives up the right to use force, in return for law and order enforced by the police. If the police fail to abide by their part of that bargain to maintain law and order, the alternative is self-help and vigilantism. Neither party wants that.
I insist, repeat insist, that these people are dealt with. At the very least, that will ensure that they are advised as to their future conduct, and I sincerely hope that it does not become necessary to lodge an official police complaint. But be in no doubt as to how angry I am.
[image of the Coach]
[image of the Supervisor]
With an unused ticket, I will of course be pursuing National Express and/or the local franchisee for the costs incurred for alternative travel arrangements, if necessary through the Small Claims Court.
Sincerely
[name]
[address]
Sunday, April 08, 2007
Edd Mills writes on 7th April 2007...
The boyfriend and I went to London for a couple days the other day to see Chicago. We got the wonderful National Express down to Victoria station, and we got pretty much the whole way without a problem! Anyway, about half hour away from Victoria, this black guy strolled up the bus and asked us “Have you accepted Jesus Christ into your lives?”
Well, no, not really.
He started telling us how we should accept Jesus Christ and that, basically, if we never we’d go to hell. While my boyfriend tried to just get rid of him by fobbing him off, I ended up ranting to him about how ridiculous his religion was. Frustratingly, he only replied with “yes, but will you accept Jesus Christ?”. Fuck off!
The boyfriend and I went to London for a couple days the other day to see Chicago. We got the wonderful National Express down to Victoria station, and we got pretty much the whole way without a problem! Anyway, about half hour away from Victoria, this black guy strolled up the bus and asked us “Have you accepted Jesus Christ into your lives?”
Well, no, not really.
He started telling us how we should accept Jesus Christ and that, basically, if we never we’d go to hell. While my boyfriend tried to just get rid of him by fobbing him off, I ended up ranting to him about how ridiculous his religion was. Frustratingly, he only replied with “yes, but will you accept Jesus Christ?”. Fuck off!
Tuesday, April 03, 2007
Fiona Pendlebury writes on 31st March 2007...
Return of the smelly coach
A MAN says he and his wife were forced to endure an "obnoxious" stench on a National Express coach journey for around two and a half hours.
Former probation officer Peter Hill and wife Margaret, 71, of Meadowsweet Road, Poole, decided to take a National Express coach back to Poole after a trip to see West End show Blood Brothers.
The couple noticed the smell emanating from the toilets shortly after boarding the 035 13.20 service from Hammersmith to Poole last Tuesday.
Mr Hill, a shareholder of the company, has written to National Express to complain and is demanding that coaches should be subject to periodic hygiene checks.
Earlier this month Gerry Price, head of engineering at National Express, apologised to customers after the Echo reported how they had to stuff T-shirts into their faces to escape a stench on another coach trip from London.
Mr Hill said: "We smelt it more or less as the coach started off. The coach was virtually full on a hot spring afternoon.
"The toilet stench was obnoxious, particularly when the vehicle cornered or went around a bend.
"Surely there must be some action authorities can take against the company for forcing people to endure such conditions.
"We were about three seats from the rear of the coach and it is at the rear where the toilet is. Who wants to travel with a pronounced toilet smell? And it's not only the smell, it gives cause to think about the health hazard.
"My wife has a heart condition and was quite upset."
Mr Hill added that he and his wife tend to travel by coach rather than train because it is cheaper but may think again in the future.
He and his wife travel by National Express around eight times a year, he said.
"The travelling public shouldn't have to put up with such conditions.
"For what we pay we expect to get a quality service.
"If I can get a Megatrain in future then National Express has had it," he said.
A National Express spokeswoman said Mr Hill's latest complaint would be investigated. She added: "We are confident that the daily cleaning schedules are being carried out to our very high standards by the contracted cleaning company. We will take any appropriate action to ensure the toilet on board is clean and usable."
Return of the smelly coach
A MAN says he and his wife were forced to endure an "obnoxious" stench on a National Express coach journey for around two and a half hours.
Former probation officer Peter Hill and wife Margaret, 71, of Meadowsweet Road, Poole, decided to take a National Express coach back to Poole after a trip to see West End show Blood Brothers.
The couple noticed the smell emanating from the toilets shortly after boarding the 035 13.20 service from Hammersmith to Poole last Tuesday.
Mr Hill, a shareholder of the company, has written to National Express to complain and is demanding that coaches should be subject to periodic hygiene checks.
Earlier this month Gerry Price, head of engineering at National Express, apologised to customers after the Echo reported how they had to stuff T-shirts into their faces to escape a stench on another coach trip from London.
Mr Hill said: "We smelt it more or less as the coach started off. The coach was virtually full on a hot spring afternoon.
"The toilet stench was obnoxious, particularly when the vehicle cornered or went around a bend.
"Surely there must be some action authorities can take against the company for forcing people to endure such conditions.
"We were about three seats from the rear of the coach and it is at the rear where the toilet is. Who wants to travel with a pronounced toilet smell? And it's not only the smell, it gives cause to think about the health hazard.
"My wife has a heart condition and was quite upset."
Mr Hill added that he and his wife tend to travel by coach rather than train because it is cheaper but may think again in the future.
He and his wife travel by National Express around eight times a year, he said.
"The travelling public shouldn't have to put up with such conditions.
"For what we pay we expect to get a quality service.
"If I can get a Megatrain in future then National Express has had it," he said.
A National Express spokeswoman said Mr Hill's latest complaint would be investigated. She added: "We are confident that the daily cleaning schedules are being carried out to our very high standards by the contracted cleaning company. We will take any appropriate action to ensure the toilet on board is clean and usable."
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